Refund and Returns Policy

Thank you for shopping with phenav. We take pride in providing high-quality products and excellent customer service. In the event that you are not entirely satisfied with your purchase, we have outlined our Return, Replace, and Refund Policy below.

Return and Replace Policy:

  1. Eligibility for Return or Replace:

    • To be eligible for a return or replacement, you must contact us within 7 days of receiving your product.
    • The product must be in its original condition and packaging, including all accessories, manuals, and documentation.
    • Products that are damaged due to misuse, mishandling, or tampering are not eligible for return or replacement.

  2. Shipping Charges:

    • If you wish to return or replace a product, you are responsible for covering the shipping charges associated with the return or replacement unless the return or replacement is due to an error on our part.

  3. Return Process:

    • To initiate a return or replacement request, please get in touch with our Customer Support team

  4. Inspection and Approval:

    • Once we receive your returned product, it will be inspected for eligibility.
    • If the product meets our return or replacement criteria, we will process your request promptly.
    • If your request is approved, we will issue a refund or send a replacement product, as per your preference.

  5. Refund Policy:

    • If a refund is requested and approved:
      • The refund will be processed to the original payment method used for the purchase within 7 business days after the approval of the return.
      • Shipping charges and any applicable restocking fees may be deducted from the refund.

Exceptions:

  • Customized or personalized products are non-returnable and non-refundable unless they are defective or damaged.
  • Perishable goods, such as food or flowers, cannot be returned.
  • Software and downloadable products are non-returnable once the download or activation process has started.

Contact Us:

If you have any questions or need further assistance regarding our Return, Replace, and Refund Policy, please contact our Customer Support team at [Customer Support Email/Phone Number]. We are here to assist you and ensure your shopping experience with us is a positive one.

Please keep in mind that this policy is subject to change, and it is your responsibility to review it periodically for updates.

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