Thank you for shopping at Phenav.com. This Shipping Policy outlines important information regarding the shipment of products purchased from our e-commerce website. Please read this policy carefully before placing your order.
Order Processing:
- Once you place an order on Phenav.com, we will verify and confirm the details provided by you, including product availability, shipping address, and payment information.
- Order confirmation and verification may take up to 24-48 hours. Please ensure that your contact information is accurate and up to date to avoid delays.
Shipping Methods and Timelines:
- We strive to ship your order promptly and deliver it to you within the estimated timeframe.
- Our standard shipping methods include reputable shipping carriers, such as FedEx, UPS, DHL, or USPS, depending on the destination and the products ordered.
- Shipping times may vary depending on your location, product availability, and unforeseen circumstances. Typically, you can expect your order to be delivered within 4-5 business days from the date of order confirmation.
Shipment Tracking:
- Once your order is shipped, we will provide you with a tracking number via email or through your account on our website.
- You can use the tracking number to monitor the progress of your shipment and receive real-time updates on its status.
- Please note that it may take a few hours for the tracking information to become available after the order has been shipped.
Shipping Costs:
- Shipping costs will be calculated based on the weight, dimensions, destination, and shipping method chosen for your order.
- The shipping cost will be displayed at checkout before you complete your purchase.
- In some cases, we may offer free shipping promotions or discounts on specific products or order values. Please refer to the promotional terms and conditions for further details.
International Shipping:
- We offer international shipping to select destinations. However, please note that customs duties, taxes, and other fees may apply upon delivery, which are the responsibility of the recipient.
- International shipping times may vary based on the destination and local customs procedures. Delays may occur due to customs clearance or other unforeseen circumstances.
Order Modifications and Cancellations:
- If you need to modify or cancel your order after it has been placed, please contact our customer support team as soon as possible.
- While we will do our best to accommodate your request, please note that order modifications or cancellations may not be possible once the order has been shipped.
Shipping Restrictions:
- Some products may be subject to shipping restrictions based on their nature, destination, or local laws and regulations.
- It is your responsibility to ensure that the products you are ordering comply with any applicable restrictions in your country or region.
If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team at [info@phenav.com] We are here to assist you and provide any necessary information related to the shipping of your order.
Last Updated: [15-06-2023]